Vision

August 28, 2018

Why can’t building services be delivered more like an Uber experience? Hint: They can.

Uber  has disrupted ground transportation, especially for business travellers like myself.  I seldom take taxis, and avoid rental cars unless I have to take trips to […]
July 28, 2018
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Facilities Operators: Is it time to kick your CMMS to the curb?

Computerized maintenance management systems (CMMS) have been around since the 1980’s.   The modern CMMS (still based on traditional, reactive, paper work order processes) may now be […]
July 24, 2018

Real-time Digital Customer Service Is Old Hat for Food, Packages and Car Rides: Why Not for Your Building Services?

Crush it with real-time services delivery You can track your take-out meal from the restaurant to your door, and know exactly what the food will cost, […]
March 25, 2018

Disruptive Innovation in Facilities Management

Radical Reduction in Operating Costs Disruptive innovation,  a term first defined by Clayton Christensen et al at Harvard in 1995, delivers a product or service for […]