Service Teams

BuiltSpace helps you streamline your field service processes, to deliver exceptional real-time customer service, and your invoice, within minutes of your technician stepping away from the equipment.

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Get it done faster with QR Tags

Our QR Tags can be assigned to an asset and when scanned by authorized personnel with their phone or tablet, they are provided instant access to its digital service records for documentation, service procedures and work orders and check lists.  

How it Works

BuiltSpace is a service management platform that captures data from people performing work in your facilities by digitizing processes, such as preventative maintenance, inspections, work orders, or safety procedures and capturing and organizing that into permanent digital service records that are accessible from your phone or computer wherever you need it.

How BuiltSpace can help you to overcome staffing challenges:


1. A key customer calls with a complaint.
2. Jenn who takes care of that site is on medical leave, so you send one of your rookies, Joey to site.
3. You spend three quarters of an hour digging through emails, reports and invoices to figure out what Jenn has done at that site so you can brief the kid.
4. Joey gets to site and waits to meet with the customer to be shown around and told what has been done.
5. Finally Joey gets to work to figure out what is going on.

With BuiltSpace:

  • 1

    That customer calls with the complaint.
  • 2

    Jenn is off, but you send the request and access to Joey, your new tech and he sees a note about a persistent problem that Jenn has been dealing with at that site and you see the history in the asset record.
  • 3

    After you coach Joey, he goes to site and confirms the problem, then shows the owner the continuing issues with that equipment and proposes a replacement based on the creeping repair costs shown in BuiltSpace - the owner agrees and Joey closes a new sale.

Your crew saves time and were fully productive, which costs you less and keeps your customer happy. By saving time in the process, billing and payment happens sooner.

How can BuiltSpace provide you a competitive advantage?

A study of 2,300 work orders for HVAC contractors using BuiltSpace found a 17% reduction in labour hours per work order, with a corresponding 35% increase in average number of work orders completed each day. While the contractor actually increased their billable hours (revenues), their customers benefitted, with average savings, per work order, of approximately $100.

Gain visibility and control now!

Let's discuss how you can set-up your service teams so that they can provide you data about what they are doing and you can run reports on when work was done, what needs to be done and analyze for game changing efficiency wins! Enter your details here and we'll be in contact within a few hours.

We'll be in touch in a few hours!