Best Practices

May 26, 2019

What facilities service providers can learn from retail point-of-sale

The barcode transformed retail point-of-sale 45 years ago The very first UPC barcode scan, in June 1974, made at a checkout counter of Marsh’s Supermarket in the […]
April 7, 2019

Climate change and the built environment

An interview with Edward Horton, Chief Administrative Officer, National Oceanic & Atmospheric Administration, US Department of Commerce.  The views expressed here are Ed’s personal views. Ed:  Good […]
March 3, 2019

Innovation in FM Starts With Eliminating Work Orders

What are the appropriate number of completed work orders required to adequately maintain my properties? If you asked me that question, I would say the correct […]
August 28, 2018

Why can’t building services be delivered more like an Uber experience? Hint: They can.

Uber  has disrupted ground transportation, especially for business travellers like myself.  I seldom take taxis, and avoid rental cars unless I have to take trips to […]